NM Fashion

FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping with VELLARO.

What materials are used in VELLARO products?

Our collection features carefully selected leather materials, with attention to texture, quality, construction and finishing. Please check each product page for specific material details.

Do you offer free shipping?

Yes! We offer complimentary shipping on eligible orders. Available shipping options will be displayed at checkout.

Are duties and taxes included?

Applicable duties and taxes are covered where stated at checkout. Please review the shipping information for your destination.

How long does delivery take?

Orders are generally processed within 1–3 business days. Estimated delivery is 5–10 business days for the United States and 5–12 business days for Europe.

Can I track my order?

Absolutely! Once your order has shipped, you will receive an email with your tracking number. Please allow 24–72 hours for tracking updates to appear.

What is your return policy?

We offer a 30-day return period from the date of delivery. Items must be unused, unworn and in their original condition, subject to our Return & Refund Policy.

What if my item arrives damaged?

Please contact our customer support team within 7 days of delivery. Include your order number and photos of the issue, and we will help arrange an appropriate solution.

What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include major credit and debit cards and PayPal. Payments are processed through secure payment systems.

How can I contact VELLARO?

For any questions or assistance, please email us at support@yourdomain.com. We aim to respond within 24–48 business hours.